Supports every order type
Dine-in, takeaway, delivery, and aggregator orders — all in one unified view.
POS
Orders & refunds — the full cycle with full transparency
Every order moves through a documented lifecycle from open to close. Cancellations and refunds — full or partial — sit behind role-based permissions with a permanent audit trail.
The order lifecycle, end to end
Full detail on every order
Items, modifiers, payment method, cashier, table, amount — all visible and searchable.
Partial refund per line item
Refund a single item or modifier without voiding the entire ticket.
Cancellation gated by role
Cashiers cannot cancel without manager approval. Every cancellation is tied to the person who approved it.
Permanent audit trail
Every refund and cancellation is logged with timestamp, user, and reason — nothing disappears.
Tied to accounting
Every refund flows immediately into invoicing — no manual journal entries needed.
Cancellation flow
Cancellation is a controlled action, not a casual button
Cancelling an order requires a specific permission. The system asks for a reason and records the user and timestamp. The order stays in the log marked as cancelled — it is never deleted. This protects you from internal theft and keeps your accounting clean.
- Customizable permissions per role
- Mandatory reason for every cancellation
- Linked to the back-office audit log at /back-office/audit
Partial refunds
Refund a single line, not the whole ticket
A guest complained about one dish out of five? Refund just that line — the rest of the ticket is untouched. The system recalculates VAT on the refunded portion and issues a credit invoice that matches ZATCA requirements.
- Pick items and quantities to refund
- Automatic VAT recalculation
- Credit notes that comply with e-invoicing standards
- Tied to invoices in /accounting/invoices
Searching orders
Find any order in seconds
Search by order number, guest name, table number, or payment method. Filter by branch, cashier, or date range. Useful for customer service, audits, and shift closing.
- Multi-criteria filters
- Export results for external review
- Linked to /pos/cashier to recall a past order
Explore more in
Point of Sale
POS Cashier
Fast interface to take orders and payments during the rush.
Menu Engineering
Categories, modifiers, combos, and flexible pricing.
Queue & Waiting List
Smart system that cuts wait time and manages the waiting list.
Table Management
Interactive floor map for your dining room and sections.
Reservations
Book tables by date and time, with confirm, seat, and no-show flow.
Subscriptions
Recurring packages that turn visitors into regulars.
ZATCA Compliance
E-invoicing certified for Phase 1 and Phase 2.
Ready to run orders without chaos?
Every order documented, every refund justified, every cancellation approved. The way it should be.
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FAQ
Common questions
Answers about order management and refunds.
Yes — dine-in, takeaway, and delivery, each with its own flow and reports.
Yes. Refunds work at the line-item level — refund one dish from a ten-item ticket without voiding the whole order.
Every refund is logged with a full audit trail (who, when, which line) and surfaces in a dedicated report at any time.
Yes, with manager permission. The change is logged and the kitchen gets an immediate alert so nothing slips.
Yes. The cashier stores orders and payments locally and syncs them as soon as the network returns — no data lost.