Google reviews per branch
Link the Google location once, and new reviews land in the inbox in near real time.
Customers
Reviews and Feedback — one inbox for everything your guests say
Google reviews per branch alongside in-house feedback, in one unified inbox. AI sentiment analysis surfaces what guests love and what bothers them, with replies sent from the same screen.
Why track reviews here?
In-house feedback from on-site guests
Collect the guest opinion after they settle the bill, via a link on the receipt or the smart page.
AI sentiment analysis
The system reads the text and classifies it as positive, neutral, or negative, and surfaces the recurring aspects.
Reply directly to the review
Your reply posts to Google from the same screen — no need to open the Google account for each branch.
Experience-aspect tagging
The system picks up experience aspects (food, speed, cleanliness, staff) so trends are easy to read.
One inbox across branches
No jumping between Google accounts and separate tools. Every review on one screen.
Connecting Google
Link the branch to its Google location, and the rest follows
Once the Google account is linked to the branch location, Google reviews start flowing into the inbox. No manual refresh and no separate watch per branch.
- Average rating and review count per branch
- Alert the moment a negative review lands
- Log of every reply you have posted
The in-house guest voice
Guest feedback does not wait for a Google review
Many guests will not write on Google, but they will answer a simple link after their visit. Collect those opinions, sit them next to the Google reviews, and see the full picture.
- A dedicated feedback link per branch
- A feedback prompt on the smart page or the receipt
- Linked back to the guest record in the customer directory
Reading at scale
Do not read every review — read the trend
With hundreds of reviews a month, reading them one by one is impractical. The AI analysis sums it up: what gets praised, what gets criticized, and how this week compares to the last.
- A chart of positive and negative aspects
- Compare performance between branches
- Flag the staff member or time slot that keeps coming up
Try Wasla today
Ready to read every review in one inbox?
Start a free trial, and we will help you connect the Google account per branch and ship the in-house feedback link.
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- 14-day free trial
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FAQ
Common questions
Answers about reviews and customer feedback.
Yes. Once a Google Location is assigned to each branch, new reviews are pulled in automatically and surface in a unified dashboard.
Yes. Reply to Google reviews directly from the system; the reply appears on Google with no separate dashboard.
The system sends post-visit feedback requests to guests selected by AI, and classifies responses by experience aspect (food, service, cleanliness).
Yes. Comments are classified as positive, neutral, or negative, with recurring keywords surfaced — so you know what guests love and what bothers them.
Yes. Review reports break down by branch so you can compare performance and act on the gaps precisely.