Queue tab inside the cashier
Alongside Orders, Tables, and Reports — no extra device.
Point of Sale
A professional queue inside your cashier — no extra subscription
Your host adds the guest from the cashier in seconds. The guest waits wherever they like and gets a WhatsApp or SMS the moment a table is ready. No entrance crowds, no separate app, no paid third-party integration.
In short
A professional waitlist — without an extra subscription
Queue management built into the POS your team already runs. No third-party integration, no extra devices, no double monthly fees.
Built into your cashier, not bolted on
Unlike POS systems that need a paid third-party add-on for reservations, Wasla’s queue lives inside the same cashier screen. One screen, one system, one subscription.
Notify your way: WhatsApp, SMS, or a quick call
WhatsApp arrives instantly and is read in seconds, SMS covers guests without WhatsApp, and manual call is there for the personal touch. Set a default per branch, or switch per guest.
From queue to table to receipt in one tap
When the guest arrives, the host taps “Seat” — the right table is assigned and a new order opens linked to the guest’s profile. No re-entering data, no switching apps.
From queue to receipt in one guest profile
The phone number your host enters links the guest to your customer directory — past visits and reviews show up instantly, and the order opens in one tap at seating. You know who’s waiting, who comes back, and who spends most.
Host experience
Add a guest in seconds — even during rush
The phone number is the key. The host enters the number, party size, and preferred notification method. Name is optional — because no one has time to type during the rush.
- Add a guest to the waitlist in under ten seconds
- Pick the notification method per guest
- Waitlist updates live across every device
- Auto-flag guests who missed their window
Guest experience
Wait anywhere — the notification lands in a second
The guest leaves the entrance, takes a walk, grabs a nearby coffee. No paper ticket, no crowding at the door. When the table is ready a WhatsApp or SMS notification arrives, and the grace-period timer begins.
- WhatsApp notification read in seconds
- Optional heads-up when the turn is near
- Modern Standard Arabic templates ready to edit
- An entrance without crowds or chaos
Everything you need to run an organized queue
A complete toolkit to add, notify, seat, and track your queue — inside the POS itself.
Flexible notifications per guest
WhatsApp, SMS, or manual call — per guest or set as default.
Configurable grace period
Set the wait window after notifying — typically 5 to 15 minutes.
Automatic no-show detection
Once the grace period ends, the guest is marked no-show and the next party is called.
Live countdown per guest
Your team sees how many minutes remain for each notified guest — so they can follow up proactively.
One-tap seating opens the order
The table switches to occupied and a new order opens linked to the guest’s phone.
Pre-arrival heads-up
Optional message sent as the turn approaches — cuts no-show rates.
Bilingual interface and templates
Modern Standard Arabic and English with full RTL support.
Queue analytics
Average wait, no-show rate, and peak-hour distribution.
From the Saudi market
How restaurants and cafes run their queues today
Real scenarios that solve everyday pain: crowded entrances at peak, paper lists and manual calling during Ramadan, and small venues that can’t afford a second subscription.
Specialty coffee
Specialty coffee shop in Riyadh
Weekend peak hours
On weekends the entrance would fill up and some guests would walk away before a seat opened. Today, the host adds the guest from the cashier in seconds — the guest moves freely around the neighborhood and comes back the moment a WhatsApp notification says the seat is ready.
- Walk-offs before seating dropped noticeably
- Smoother flow at the entrance during peak hours
- Automatic WhatsApp notification in Modern Standard Arabic
- No extra device or separate subscription
Family restaurant
A family restaurant on Ramadan nights
Iftar peak
On iftar nights with peak demand, managing the queue meant paper lists and manual calling — guests were easily forgotten or notified late. Today every name is on one screen: who is waiting, who was notified, and who passed the grace period — tables turn faster and real wait times drop.
- Track the whole waitlist from one screen
- No-shows flagged automatically
- Faster table turnover during peak
- Pre-arrival heads-up reduces lost bookings
Small cafe
A cafe with limited seating
At no additional cost
A small cafe can’t justify a monthly fee for a separate reservation system. In Wasla, queue management is included at no extra cost inside the same POS — giving the cafe a professional waitlist without added expense.
- Full queue management with no extra subscription
- No new devices or external integrations
- Set up in minutes — no technical team needed
- One unified experience across future branches
Integrated with Wasla
Everything connects
Queue management wires into the rest of Wasla automatically — guest, table, order, and report all tied to one profile.
Works with
Point of Sale
Works with
Customers
Works with
Marketing
Works with
Reports
Try Wasla today
Start managing your queue — free
No credit card. No setup fees. No hidden costs.
Start Free Trial
Just one intro call. No spam, ever.
- 14-day free trial
- No credit card required
- Cancel anytime
FAQ
Common questions
Direct answers to the most common questions about Wasla’s queue and waitlist.
No. It runs on the same device you already use as a cashier. You can add an optional iPad at the entrance later, but it isn’t required.
Set a default grace period (ten minutes, for example). If the guest doesn’t arrive within it, the system auto-marks them as no-show and the host can call manually in one tap from the queue screen.
Yes. The interface is bilingual (Arabic and English) with full RTL support, and every customer-facing message template is written in Modern Standard Arabic.
Wasla and its core features — including queue management — are fully free. Our business model relies on optional advanced add-ons you pay for only when you need them.
Queue management needs a live connection to send notifications reliably and keep lists in sync across devices. During short outages, additions are stored locally and sync when connectivity returns.
For most small-to-medium restaurants and cafes, yes. Wasla’s queue is a complete alternative to paid third-party apps and works directly inside the POS your team already uses.
Yes. Create an account, activate queue management, and start instantly — no credit card and no setup fees.